FAQs

General Questions

What is advocacy?

Advocacy is the act of supporting or speaking up for someone to ensure their rights and interests are represented. Our advocacy workers help individuals understand their rights and make informed decisions. To find out more, click here.

Who can access your advocacy services?

Our services are available to children, young people, adults and older people who need support in understanding their rights and having their voices heard. Check our map to see what we offer in your area.

Is there a cost for your services?

No, our advocacy services are completely free of charge.

Do you offer legal advice and representation?

No, but we can help you to access this.

How do I get an advocacy worker?

You can make a request for an advocacy worker by filling out a form on our website or calling us on 0330 533 0238. We’ll gather some information to understand your needs, and let you know when we can get you an advocate. If we cannot help you, we will let you know where you can get help.

Can you signpost me to other services?

Yes, click here or get in touch with us below.

Children's Services

What children’s services do you offer?

We offer a number of different services across Scotland. Click here to see what we offer in your area.

How can your service help my child?

We provide independent advocacy to ensure your child’s rights are upheld, help them express their views, and support them in decision-making processes.

Can children directly request advocacy support?

Yes, children can directly request advocacy support. We encourage children to speak up, and our team is here to listen and help.

How do I access children’s advocacy services?

You can access our services by contacting us through our website or calling us.

What happens if you don’t have services in my area?

Click here to find other independent advocacy services in your area.

Adult Services

What types of adult services do you offer?

We offer a range of services including advocacy support for people with learning disabilities, autism, disability, housing issues, and other areas where adults may need assistance in navigating complex systems and ensuring their rights are respected. Click here for more information.

How do I access adult advocacy services?

You can access our services by contacting us through our website, phone, or visiting our office. We’ll guide you through the process and match you with an advocate who suits your needs.

What happens if you don’t have services in my area?

Click here to find other independent advocacy services in your area.

Process & Support

What can I expect from working with an advocacy worker?

An advocacy worker will listen to your concerns, provide information about your rights, help you understand your options, and support you in making decisions. They will also represent your views in meetings and negotiations if needed.

How confidential are your services?

Our services are completely confidential. We will not share your information without your consent, unless there is a risk of harm to you or others.

What if I need help outside of your advocacy services?

We can connect you with other organisations and resources that provide additional support, such as legal advice, health services, and community support groups.

How can I provide feedback about the service I received?

Your feedback is important to us. You can provide feedback here. We are always looking to improve our services based on your experiences and suggestions.

Advocacy Versus Independent Advocacy

What is advocacy?

Advocacy is the act of supporting or representing someone’s interests, needs, and rights. Advocacy workers ensure individuals’ voices are heard, their rights are upheld, and they can make informed decisions about their lives.

What is independent advocacy?

Independent advocacy refers to advocacy services provided by individuals or organisations that are completely independent of any service provider, government agency, or other entity. This ensures that the advocacy is unbiased and solely focused on the individual’s needs and rights. This is what we offer in Partners in Advocacy. For more information about independent advocacy, click here.

How is independent advocacy different from other forms of advocacy?

The key difference is that advocacy workers do not have any conflicts of interest. They are not employed by the same organisations that provide services to the individuals they support. This independence ensures that their only priority is the person’s interests, views and rights.

Why is independence important in advocacy?

Independence is crucial because it guarantees that an independent advocate can act solely on behalf of the person without any external pressures or conflicts of interest. This fosters trust and ensures that the support provided is impartial and unbiased.

Find Out More

To find out more, please get in touch.

  • T: 0330 533 0238